REINSTATING GREEK E-GOVERNANCE: A FRAMEWORK FOR E-GOVERNMENT BENCHMARKING, IMPROVEMENT AND GOVERNMENT POLICIES

This paper presents the implementation and evolution of e-governance in Greece as well offering insights, policies suggestions for design e-government benchmarks. The research objectives this article are to identify appraisal over time relation other countries role internal audit transparency related digital public services. method adopted is through an extensive bibliographic review Greek, European international literature thematic field presentation several frameworks structure discussion benchmark based on a benchmarking with key indicators published surveys from internationally reputable organizations. findings that proceeded at very slow pace its transformation, shows shortcomings policies, records delays adapting services requested by citizens, no matter lack investment technological infrastructure, effectiveness presupposes proactiveness. Nevertheless, another conclusion far average performance Union due chronic economic problems, equipment overall orientation e-government. Furthermore, can be measure comparison have similar characteristics order improve e-governance.